Why can't I see stories on Instagram?

You may want to view your or your friends' Instagram stories on the social network, and these they don't show up or you can't access them to see them and they don't even appear.

If this is your problem, you have nothing to worry about. In this post We will show you possible causes and solutions to this problem. so you can view Instagram stories again.

Índice
  1. Possible solutions

Possible solutions

As mentioned above, there are various reasons why you may not be able to see Instagram stories. In view of this, in the following sections you will find various methods that will help you solve this problem.

Reboot your phone

When a smartphone is overloaded with multiple applications running at the same time, some of them may crash and not work correctly. Therefore, it is advisable to close all programs and reboot your device maintaining pressed the on/off button. A small menu will appear in which you need to select the option “Restart" Then open Instagram and see if you can see stories.

Clear cache

Cache is memory that protects all content that is observed and searched in an application. Sometimes it takes up too much space on the platform, this may be the reason why you cannot see stories on Instagram. Because of this, follow these steps to delete this app's cache:

  1. Go to "Parameter"
  2. Press "Applications"
  3. Looking for "instagram"
  4. Press "Storage space"
  5. Choose "Delete cache" It will be automatically removed from your device.How to delete cache for viewing Instagram stories, step 5

Another way to clear the cache memory, but from the entire phone (including the cache memory that Instagram occupies) is to go to the following path: Settings > Storage > General internal memory > Tap the "Cached data" option > Tap "OK" to clear cached data.

NoteNote: Some steps may vary slightly depending on your mobile phone model and operating system version.

Logout and login

Instagram may crash due to multiple sessions being opened at the same time. So, this is an option available if you feel that the app has too many problems at once and one of them might be the inability to watch stories on the platform. For close and login to Instagram you just need to do the following:

  1. Log in"instagram» and click on the circle with your photo to enter your profile.
  2. Click three horizontal lines located in the upper right corner of the screen.
  3. Press "Parameter".
  4. Choose "Go out"How to Logout and Login to View Instagram Stories, Step 4
  5. Click again "Go out" Once logged out, you simply need to enter your username or email address and password to access the platform again.

Restart Wi-Fi and mobile data.

If, when you try to view Instagram stories, they are left with a black screen or images and videos do not load correctly, then the problem may be due to an Internet connection failure. Therefore it is recommended reboot network deviceslike a modem and a router. At the same time, it is also recommended to deactivate and reactivate mobile data or check your available balance to estimate browsing megabytes.

Enable History Settings

If you still don't see stories on Instagram, then there's a chance that your social network setting is disabled. To check and cancel this option, you just need to follow the route detailed below: Click the circle in your profile > Click on the three horizontal lines > Parameter > "Confidentiality» > «Story” > Make sure all settings are configured correctly.

Install Instagram again

If the previous steps did not help you, try deleting and installing Instagram on your phone again. To do this, look at the following route: "Settings > Applications > Instagram > Delete" Then go to your device's Store and find the app to reinstall it.

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Check for faults

If you still don't see your social media stories, There is an error checking program online. which indicates whether platforms like Instagram are down or have internal problems. If you want to check or make sure that the problem is coming from the application, click on this connection and then click "instagram" The page will show a report of network outages for the last 24 hours.

Problem Report

If you have completed most of the steps in the last sections but have not received results, you should report the problem directly to Instagram through their support services.

To do this, you just need to follow this route: Click on your profile access circle > Click three horizontal lines > Parameter > To help > report a problem > Write and enter a screenshot or photo of failure on Instagram.

You have several ways to view Instagram Stories and determine what's wrong with your device regarding the social network. However, if the issue persists, keep in mind that apps are usually updated periodically and the platform may throw some errors during these updates. You'll just have to be patient and wait a reasonable amount of time for the social network to recover.

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